Frequently Asked Questions
How does the FreshDwell Couch Protector work?
Our couch protector acts as a strong barrier between your furniture and everyday messes. It guards against dirt, pet hair, spills, and wear from daily use, keeping your couch cleaner for longer. Easy to place and maintain, it helps you save time and money on cleaning while keeping your furniture looking its best.
Is it easy to clean and maintain?
Absolutely! Our couch protector is designed for hassle-free care. Most everyday messes, like crumbs, pet hair, or minor spills, can be quickly wiped or shaken off. By reducing the need for professional couch cleaning, it saves you both time and money while keeping your couch looking pristine and guest-ready.
Will this couch protector fit my sofa?
Our couch protector is designed to fit a wide range of sofa sizes and styles. With flexible, easy-to-adjust coverage, it works on most standard couches, protecting the seating area and arms. For best results, measure your sofa before purchase to ensure a snug, tailored fit that keeps your furniture looking pristine and stylish.
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.